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Shipping/Policy Contents
Warranty
New Products
Pricing
Shipping
Damage
(UPS)
Damage
(Motor Freight)
Shortages
Payment
(UPS Shipments)
Payment
(Motor Freight)
Returns
Bisque Damages & Returns
Free-Freight
Program
Warranty service is provided or arranged by Ceramic Supply for its customers in accordance with manufacturer's warranty conditions. Labor for warranty service is provided free if the equipment is brought to our warehouse. There may be freight charges if shipments between our warehouse and manufacturer's plant is required.
Warranty service performed at the customer's premises will bear usual labor charges unless specifically covered by the manufacturer's warranty conditions.
We Ship Anywhere, both national and international!
For international orders, please e-mail us at cssales@7ceramic.com
We recommend that you order atleast $500.00 to take advantage of this wonderful free freight program.
All orders under $500.00 and over 150 lbs will receive a flat shipping charge of $87.50 and will be shipped via motorfreight.
All orders Under $500.00 and under 150 lbs will be shipped via UPS at UPS standard rates.
Ceramic Supply will contact you to review the cost of freight.
Since new products are constantly being introduced into the market, our catalog will always be incomplete. For a more accurate account of new Bisque items, please join our mailing list. If you need something that is not listed on this website, please contact us.
Prices, materials, labor, and transportation case packs are subject to change in accordance with current manufacturers policies. All Prices are subject to change without notice. >We will make every effort to select the lowest cost method of shipping your order to you. Small orders are normally shipped by UPS and larger orders by Motor Freight. UPS is responsible to bring your package inside: Motor Freight carriers are responsible to bring the boxes to the tailgate of their truck only (unless other arrangements have been made.) Please note that all orders over $500.00 qualify for our Free Freight Program. All orders not qualifying for these programs will have applicable shipping charges added to the final invoice. Your order will be packed to arrive in good condition. Please look on your invoice (attached in a plastic sleeve on the outside of one box) for the number of boxes shipped. After assuring that you have all boxes please open and inspect your shipment within 48 hours. If there is damage please call UPS at 800-742-5877 to file a claim -- you will need the label off the box for details, then call us and give us the claim number. We will issue credit to your account and manage the claim from there. Boxes are stacked and shrink wrapped on a pallet for one step handling to reduce or eliminate extra handling damage. If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it. Contact the carrier and tell them you want to file a claim, then give us a call and we will manage the claim and issue credit to your account. Each order is double checked for accuracy. Please check your order carefully against your packing list/invoice attached to the outside of one box. Report any discrepancies to us within 48 hours of receipt. Payment(Motor Freight) Visa, MasterCard or American Express All claims must be made within 10 days of shipping date and accompanied by invoice. Please contact us for a return authorization number before shipping any goods back to us.No returns will be accepted without authorization. We will pay return shipping charges only on items mis-shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns. Special Orders, books, and kiln shelves may not be returned under any circumstances. No cash refunds.
SHOULD ANYTHING HAPPEN TO YOUR BISQUE ORDER WHERE YOU MAY RECEIVE IT DAMAGED, PLEASE FOLLOW THESE INSTRUCTIONS:
- Download the Credit request form for Bisque Damages & Returns
- Fill out form
- You can either fax this form to 973-340-0089 or e-mail it as an attachment to cssales@7ceramic.com
If you have any questions, please e-mail cssales@7ceramic.com or call 1-800-723-7264 or 973-340-3005
All orders over $500.00 recieve FREE motorfreight within the 48 US continental states! For all other shipments please contct us at cssales@7ceramic.com
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